We Ship Within India Only.
At Art Grotto India, it is our endeavor to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within 7 business days. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
All products are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile products are packed safely in high quality boxes which secure the package. If you find any kind of discrepancies, or if the package upon delivery looks tampered with or the product is damaged, contact us at 7303019657
Monday – Saturday 10am to 7pm or email us at email@example.com
Delivery Time & Tracking Information
For deliveries within Delhi/NCR, please allow us up to 2-3 business days for delivery.
For deliveries within India, please allow us up to 3-7 business days for delivery.
Make sure you provide your complete and accurate address including pin code and mobile number in the delivery address as it will help in making a faster delivery.
An email will be sent to you with the shipment tracking code after the order is shipped and also once delivered, for a complete update of our delivery process.
Return & Refund Policy
We appreciate the interest shown by you in our products. We are sure that our products would be as per your requirement and match your expectations.
We deliver only post all necessary approvals for the sample and trust our product quality. However in case you are not entirely satisfied with your purchase, we are here to help.
In case payment failure is displayed yet payment is debited, then the payment would be auto-reversed within 7 working days.
In case of any defect, you can return the products within 3 calendar days from the date you received it.
- To be eligible for return:
- Product should be unused
- Product should be in exact same condition as delivered
- Product must be in the original packing
- You should be able to furnish the receipt or proof of purchase.
Refunds would be provided to returned products subject to inspection
On receipt of the returned items, they will be inspected to ensure that they are unused, in exact same condition as delivered and in original packaging. We will notify you on the status of your refund post inspection.
On approval of return, the refund will be initiated via the same mode as payment was received. The credit would be received within 2-7 days based on the mode of your payment as well as your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Frequently Asked Questions
Q1. How long will it take to get my order?
Typically, orders are processed within 1-3 business days and you can expect delivery of the products within 5-10 business days of placing your order.
If the product is made-to-order, it might take more time to ship it out.
Please review our Shipping Policy here.
Q2. Do you ship overseas?
No, we currently only ship in India. Shipping costs will apply, and will be added at checkout.
Q3. Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to review your query. You can go through our returns policy here.
Q4. Can I order items in Bulk?
- Save money when you buy in bulk! We offer discounts on bulk orders depending on the product and the total invoice amount.
- To place your bulk request, please drop a message on 7303019656. Once we receive your request, you will soon receive a call from us with product pricing and an estimated shipping time.
- Minimum value to be eligible for discounts is approximately INR 20,000. Discounts are available on total invoice value excluding shipping charges. Our team will work hard so that your order will arrive when and where you need it, so you don’t miss important deadlines.
- Please note: Since we offer volume discounts, we cannot accept returns on bulk orders.
Q5. What is safety measures for wooden candles?
- We are using aluminum base wick for wooden safety. The candle goes off automatically when it comes to the end.
- It takes a while for the candle to melt all the way to the edges. What kind of instructions do you have for getting the most perfect burn?
- Especially the Resonant and Reminiscence candles take a while before the wax has melted all the way to the edges. Therefore we recommend keeping them burning 1-2 hours every time you light them up. Doing so you will get to enjoy them longer as the wax will burn even providing more burning hours.
Q6. Are all the candles nontoxic?
Yes, they are. We use 100% soy wax in all our candles. It is nontoxic and one of the most environmental friendly choices for candles.